National Business Plans and Cost Benefit Studies

Benefit/Cost Analysis of Aloha United Way’s 211 Program
Malama Consulting Group, Shidler College of Business/University of Hawaii Manoa (May 2009)

National Benefit/Cost Analysis
Ray Marshall Center for the Study of Human Resources, University of Texas at Austin

National 2-1-1 Business Plan
United Way Worldwide/AIRS

Nebraska 2-1-1 Survey and Cost Benefit Analysis
University of Nebraska Public Policy Center

50 Ways 2-1-1 Works
United Ways of Pennsylvania

Potential Cost Savings to State Governments By Implementing 2-1-1
Washington Information Network (WIN 211)

2-1-1 and Telecommunications Systems

Telecommunications and 2-1-1 Primer
Telecommunications and Information Policy Institute, University of Texas at Austin

Wireless Access To 2-1-1
Telecommunications and Information Policy Institute, University of Texas at Austin

2-1-1 in Disasters

2-1-1, Recent Tornados, Floods and the Oil Spill in the Gulf
2-1-1 US

Quotations from Emergency Responders
2-1-1 US

2-1-1: A Critical Tool In Times of Disasters
United Way Worldwide

Trial By Fire
United Way Worldwide

After The Storms
United Way Worldwide

Shelter from the Storm: The Monroe Experience
United Way Worldwide

Trial by Wind and Water: The Role of 2-1-1 During the 2004 Florida Hurricanes
United Way Worldwide

Trial by Wind and Water: Executive Summary
United Way Worldwide

Value of 2-1-1 in Disasters
New York Times

Calling 211: Enhancing the Washington Region’s Safety Net After 9/11
Brookings Institute Report